Our Commitment to your Safety

Park House Hotel is a member of the Fáilte Ireland (Irish Tourist Board) Safety Charter for Covid-19. We adhere to the specific guidelines for tourism and hospitality businesses on how to best meet the Government's public health advice. 

Prior to your stay with us please take the time to read over the following information to ensure you are aware of our current practices to ensure everyone’s safety and well-being:

Before you arrive:

  • We will contact you to confirm the details of your reservation and get your expected arrival time and dinner reservations. Please also let us know if you have any dietary requirements.
  • In line with government guidelines there are some changes to the way we service your bedroom during your stay.
    • Mini-bars will not be stocked but you can pre-order any items and we will place them in the mini-bar for your arrival. These will be charged on to your room bill on arrival. Any items from the mini-bar list may be ordered as Room Service during your stay.
    • During your stay the housekeeping team will service your room on request only. Please contact the Front Desk to arrange and it is required that you vacate your room from 12 noon until 4 pm to allow for the member of housekeeping staff to access your room safely. 

When you arrive:

  • Please use hand sanitiser provided on entry to the hotel.
  • In line with the latest government guidelines, guests and diners at the hotel must wear face masks in public areas until they are seated. 

Check In:

  • Please observe physical distancing with other guests when checking in. One person per room should come to the desk to check in and please follow the floor markers if there is a queue.
  • If you are not using contactless payment we will require you to provide your credit card or cash payment on arrival. Pens will be sanitised after each guest use and room keycards will be sanitised before they have been place in the keycard wallet for you.

General

  • Hand sanitisers will be available at all entrance/ exits to the hotel and throughout the hotel.
  • Social distancing markers will be visible on all floors.
  • Newspapers will be single use and can be pre-ordered and collected at Front Desk.
  • Only guests of the same party may travel together in the elevator.
  • Furniture will be rearranged to allow for adequate social distancing.

Your Bedroom

  • Government guidelines for cleaning and sanitising guests rooms will be adhered to. Frequently touched areas will be thoroughly disinfected (ie: telephones, remote controls, handles, taps etc).
  • Housekeeping will service your room on request only. If you would like your room to be serviced during your stay, please contact the front desk by 12 noon. You will be required to leave your room vacant from 12 until 4 pm so that we can access your room safely.
  • In-room glasses and crockery will be machine washed.
  • In-room bins are disinfected with appropriate chemicals.

Dining

  • Restaurant and bar tables will be adequately spaced apart and the number of diners will be reduced in line with safety protocols.
  • Tables will be sanitised after each individual sitting.
  • All condiments have been removed from dining tables and can be served to you by your waiting team.

Back of House

  • All staff have been trained on protective measures against COVID-19 and the signs and symptoms of the disease, hand and respiratory hygiene and physical distancing measures.
  • Prominent signage and hand sanitiser dispensers are located throughout the service areas and background areas of the hotel.
  • Cleaning and disinfection regimes are in place in all departments of the hotel with extra care given to high contact/ touch surfaces such as door handles and handrails, lift buttons, table tops, work equipment etc.
  • We are strictly following the guidelines in relation to employee health and dealing with a suspected case of Covid-19.
  • Food Safety/ HACCP* – we continue to observe the strictest food hygiene practice across all areas of food preparation for our restaurant and bar. *Hazard Analysis Critical Control Point.
  • Suppliers to the hotel must follow the necessary protocols in place to prevent the spread of Covid-19.
  • Kitchens and food preparation areas continue to be regularly sanitised with extra care given to high touch areas.
  • Hand washing at regular timed intervals, in line with government guidelines, will be practiced by all back of house staff.
  • All kitchen team members wear disposable masks, gloves, hairnets and other safety equipment as dictated by HACCP based protocols. All items are sanitised with appropriate cleaning chemicals and replaced where and when necessary.

 If you require any further information or would like to discuss any aspect of your upcoming stay please feel free to contact us directly.